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KMID : 0379220160360041025
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Journal of Korea Gerontological Society
2016 Volume.36 No. 4 p.1025 ~ p.1036
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The Effects of Communication Satisfaction of the Case Managers on Service Quality in the Long-term Care Institutions
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Kim Eun-Kyung
Choi Young
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Abstract
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The purpose of this study is to explore the relationship between communications satisfaction and service quality perceived by the case managers in the long-term care institutions. For this, multiple regression analysis was conducted for the 104 case managers who were selected from the 48 long-term care institutions in Seoul metropolitan city and Kyungki province. The results showed that the communication satisfaction of care mangers was statistically significant variable in predicting the level of service quality. Based on the results, several practical implications were provided.
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KEYWORD
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Communication satisfaction , Service quality , Long-term care institutions , Case management
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